Cancellation & Refund Policy

Last Updated: 8-15-2026

I know schedules change — here's how I handle it so it's fair to both of us.

Rescheduling & Cancellations

Please give at least 48 hours' notice to cancel or reschedule an appointment at no charge.
Late cancellations (less than 48 hours' notice): charged 50% of the booked service total.
No-shows: charged 100% of the booked service total.
Charges are applied to the card on file or deducted from your deposit, where applicable.

Deposits:

Some bookings require a deposit to confirm your appointment. Deposits go toward your service total. If you cancel or reschedule with less than 48 hours' notice, your deposit is forfeited per the terms above.

Late Arrivals:

If you're running behind, please text or call — I'll always do my best to accommodate, but arriving significantly late may mean your service needs to be shortened or rescheduled, and late-cancellation terms may apply.

Retail Product Returns:

Retail product returns are handled case-by-case — please reach out directly at Jangda.samina@gmail.com within 14 days of purchase with your concern, and I'll work with you on a fair resolution (exchange, store credit, or refund depending on the situation and product condition).

Digital Products:

Digital guides and downloadable content are non-refundable once accessed, due to their nature.

Exceptions:

Genuine emergencies are handled with grace — reach out and let's talk. This policy exists to protect the time set aside for every client, not to be inflexible when life happens.